System Improvement

Understanding the inner workings of a man-made system involves Systems Thinking.

Designing and improving a man-made system requires Systems Engineering.

Human systems have hard (process) and soft (people) components.

A health care system is a complicated network of people and processes.

Systems Engineering (SE)

SE is a tried-and-tested framework for delivering fit-for-purpose systems.

SE has an international standard ISO/IEC 15288:2015.

ISO/IEC 15288 requires a domain-specific methodology.

Operations Management (OM)

OM is the "design, operation and improvement" of all the processes that deliver products and services.

OM is a multi-disciplinary subject that is taught by business schools.

Operational and service managers are trained and accredited in the discipline of OM.

Health Care Systems Engineering (HCSE)

HCSE is an application of systems engineering in the health care domain.

HCSE is a framework for delivering safety, flow, quality and productivity (SFQP).

HCSE is a synthesis of 'soft' and 'hard' improvement-by-design methods.

HCSE spans all scales from microsystems to macrosystems.

HCSE uses the Agile project management framework to deliver just-right-on-time.

Healthcare Operations Management (HCOM)

HCOM is the application of OM in the health care domain.

HCOM is an embedded capability that is required by any health care system.

HCOM requires domain-specific training and experience.

HCOM training is a component of the HCSE programme.

Health Care Operations Management (HCOM)

A health care system is an example of a complex adaptive system (CAS) that must continually adapt and co-evolve along with its changing environment.

A health care system is required to provide services that are safe, efficient, effective and affordable.

Managing and leading a health care system requires HCOM competence embedded at all levels from microsystems through mesosystems to macrosystems.

The National Health Service (NHS) is the main provider of health care services in the UK.

There are very few HCOM training opportunities in the NHS.

The HCSE programme delivers both fit-for-purpose processes and HCOM training and capability development in a practical learn-by-doing context.

Click HERE to start the HCOM Foundations Course.