Customers



Applications

The health care systems engineering (HCSE) approach can be applied across a health and social care system.

GP

OOH

Mass Vaccination

Community

Social Care

Outpatients

Pathology

Radiology

Endoscopy

Pharmacy

Oncology

Wards

Waiting List Management

Day Surgery

PreOp Assessment

Theatres

Critical Care

A&E

AEC

Acute Medicine

Safety Design

Demand and Capacity Planning

Quality Improvement

Productivity Improvement

COVID-19

Published case studies can be found HERE

The SFQP® purpose and the 6M Design® process provide a common language for collaborative improvement.

HCSE is 100% complementary to:

  • Lean
  • Six Sigma
  • Theory of Constraints
  • Quality Improvement
  • Co-Production
  • Co-Design
  • Appreciative Inquiry

and all other improvement frameworks.

6M Design® is a health care systems engineering (HCSE) methodology designed for supporting the application of the systems engineering standard ISO/IEC/IEEE 15288:2015 in the health care domain.


Foundations of Improvement Science in Healthcare

"Give a man a fish and you feed him for a day. Teach him to fish and he will feed himself for a lifetime."
Chinese Proverb.

Learn the core skills of Improvement Science in one day.

Individual FISH Courses

Designed for self-directed learning as part of a personal development plan. This is a facilitated distance-learning course is more convenient and affordable than traditional face-to-face training.

Included are the on-line FISH course with formative assessment, and remote support by an experienced Improvement Science Practitioner (ISP).

FISHees who complete the on-line course are awarded a Certificate of Achievement and are entered onto the Register of Healthcare Improvement Practitioners.

And the perfect way to practice is a One Day Flow Design workshop. Click here for details.

FISH graduates are encouraged to progress to the Improvement Science Practitioner Level 1 training, and a real-world project to earn an HCSE-1 Certificate of Competence.

FISH & CHIPs

The Foundations Course is a small component in a comprehensive health care improvement capability programme designed to support the development of an embedded community of healthcare improvement practitioners (CHIPs).

To learn more about the CHIPs programme please visit the website.

How to Get Started

Register, log on and start the on-line course now at FISH On-Line.

The first module is complimentary and takes only about 30 minutes to complete.

Module 1 is a gentle introduction. The subsequent modules are more challenging and more valuable!

FISH

Feedback

"This was the best training course I have ever been on." ML (Business Analyst)

"This was the best management training I have ever had." RB (Consultant Anaesthetist)

"Inspiring!" PM (Consultant Surgeon)

"Very interesting and inspiring." LH (Access Manager)

"Every member of the team energised and up-knowledged." SK (Consultant Pathologist)

"The PostIt® Note exercise was my biggest "Aha" moment on a combination of levels. I’m still smiling at the simple elegance of this particular exercise and the depth of learning I am getting from it." PD (Consultant Paediatrician)

"I found it fascinating. It was challenging. A Gantt chart is my new favourite chart." AW (MRI Radiographer)

"The most intense, rewarding and challenging CPD I have ever done. And yes, value for money, definitely, especially given how much email support I've had. Given the on-line courses that are out there, FISH is another scale of magnitude of value." ZN (General Practitioner)

"I found this foundation course very interesting and it did make me realise that the best answer is not always the first one you think of." WC (Support Services Development)

"Basically a new approach to understanding processes. Very useful investment of time - stimulating and keen to put principles in practice." PH (Consultant)

"Having gone through the FISH, I feel like I have acquired more realistic knowledge which could be applied to real life situations. It is amazing how you have distilled academic knowledge and a combination of improvement methodologies into a workable format for use at any shop-floor with flow design issues." MA (General Practitioner)

"A year ago I was contemplating life after the NHS; working in perpetual chaos and stress had led me to believe that the only way to survive was to jump. Before taking such a drastic step I decided to give Improvement Science a go. Upon completing FISH and the ISP-1 training I have managed to transform the chaos into calm and I am now looking ahead to another 20 years of continual improvement for the benefit of my patients, myself and my family." DP (Consultant Oncologist)

"To be able to visually assess current systems and creatively re-design them using Gantt charts is a very powerful tool. I also really liked way that FISH teaches you a more immersive and realistic way to evaluate a system. The method of observing and measuring simple time metric during a live process provides important data within a very short period of time. This course has given me some great ideas how we can overhaul our current way we measure performance and possible system design." AMcD (GPOOH Manager)